Customer Service and Support Staff Award
- Winner, Gold Award: Control Centre Duty Controller Team, Scottish Citylink Coaches
- Winner, Silver Award: Mike Mitchell, Belle Vue Manchester
- Winner, Bronze Award: Adam Tailby, Belle Vue Manchester
- Finalist: Joanne Bates, Skills Group
Domestic Coach Travel Programme sponsored by Coach & Bus Week
- Winner, Gold Award: 2018 holiday and excursion programme, Johnsons Coach Travel
- Winner, Silver Award: Coach holidays and day excursions, Woods Travel
- Winner, Bronze Award: UK & Continental Holidays by Coach, Air & Cruise, Kirbys Coaches
- Finalist: Make Memories With Reays In 2019, Reays Coaches
- Finalist: Day Excursions and Theatre Trips, Richmond's Coaches
Engineer of the Year sponsored by Institute of Road Transport Engineers
- Winner, Gold Award: Ward Barnes, Stagecoach North Scotland
- Winner, Silver Award: Jason Cotgrave, Belle Vue Manchester
- Winner, Bronze Award: Derrick Holton, Horseman Coaches
European Coach Travel Programme sponsored by Eurotunnel
- Winner, Gold Award: EU Skills Continental Programme, Skills Group
- Winner, Silver Award: Eastons Continental 2019, Eastons Holidays
- Winner, Bronze Award: UK & Continental Holidays by Coach, Air & Cruise, Kirbys Coaches
- Finalist: Make Memories With Reays In 2019, Reays Coaches
Innovation Award
- Winner, Gold Award: Low entry coaches, Stagecoach East Scotland and ADL
- Winner, Silver Award: iMA, Belle Vue Manchester
- Winner, Bronze Award: Instant online quote, United Minibuses and Coaches
- Finalist: Coachhire4u Mobile App, Coachhire4u.com
Making Coaches a Better Choice sponsored by Sn-ap
- Winner, Gold Award: Low floor coaches, Stagecoach East Scotland and ADL
- Winner, Silver Award: Wifi and Roadshow, Shearings Holidays
- Winner, Bronze Award: Brief Encounter with Leighton Hall, Carnforth Station Heritage Centre & Leighton Hall
- Finalist: Revitalising the airline and X90, Oxford Bus Company
- Finalist: Discounted taxi travel, Stagecoach South West
Marketing Excellence
- Winner, Gold Award: Give the greatest gift, National Express
- Winner, Silver Award: Express City Connect, Stagecoach East Scotland
- Winner, Bronze Award: 923 Glasgow to Belfast - targeted digital and outdoor marketing, Scottish Citylink Coaches
- Finalist: This is 2018, Shearings Holidays
- Finalist: Centenary Brochure, Skills Group
- Finalist: Service 10 - Aberdeen - Elgin - Inverness, Stagecoach North Scotland
- Finalist: Relaunch of X76 and X77, Stagecoach West Scotland
Services to the Coach Industry sponsored by Bus & Coach Buyer
- Winner, Gold Award: Steven Salmon, UK Coach Awards
Top UK Coach Driver sponsored by Voyager Alliance Credit Union
- Winner, Gold Award: Miguel Gonzalez, Belle Vue Manchester
- Winner, Silver Award: Michael Lambert, Alfa Travel
- Winner, Bronze Award: Scott Seath, Rennies Coaches
- Finalist: Justin Roberts, Crosskeys Coaches
- Finalist: Neil Swan, Crosskeys Coaches
- Finalist: Philip Thomas, Shearings Holidays
- Finalist: Tim Martin, Skills Group
Top Express Operation
- Winner, Gold Award: Express City Connect Network, Stagecoach East Scotland
- Winner, Silver Award: Service 900 and Citylink AIR, Scottish Citylink Coaches
- Winner, Bronze Award: , National Express
- Finalist: South West Falcon, Stagecoach South West
Top Large Fleet Operator sponsored by Evobus
- Winner, Gold Award: , Horseman Coaches
- Winner, Silver Award: , Johnsons Coach Travel
- Winner, Bronze Award: , Shearings Holidays
- Finalist: , Belle Vue Manchester
- Finalist: , Edwards Coaches
- Finalist: , National Express
- Finalist: , Reays Coaches
Top Medium Fleet Operator sponsored by Volvo and Thomas Hardie Commercials
- Winner, Gold Award: , Williams Coaches
- Winner, Silver Award: , Woods Travel
- Winner, Bronze Award: , Maynes Coaches
- Finalist: , Alfa Travel
- Finalist: , Anthony's Travel
- Finalist: , Bluebird Coaches
- Finalist: , Crosskeys Coaches
Top Small Fleet Operator sponsored by PSV Glass & Glazing
- Winner, Gold Award: , Allenby Coach Hire
- Winner, Silver Award: , United Minibuses and Coaches
- Winner, Bronze Award: , Kirbys Coaches
- Finalist: , Yorkshire Rose Coaches
Unsung Heroes Award
- Winner, Gold Award: George Docherty, Belle Vue Manchester
- Specially Commended: Andrew Church, Peter Godward Coaches
UK Coach Operator of the Year
- Winner, Gold Award: , Horseman Coaches
- Winner, Silver Award: , Williams Coaches
- Winner, Bronze Award: , Allenby Coach Hire
Young Coach Industry Professional sponsored by CILT
- Winner, Gold Award: Paula Russell, National Express
