Technical and Professional Awards

Coach Marketing Award

• Winner, Gold Award: Declare your own National Holidays!, National Holidays
• Winner, Silver Award: Launch of new coaches, megabus.com
• Winner, Bronze Award: Express City Connect, Stagecoach East Scotland
• Finalist: Safer School Coach Travel Campaign, Bakers Dolphin Coach Travel

Digital Communications Award

• Winner, Gold Award: www.ellensmith.co.uk, Ellen Smith (Tours)

Domestic Coach Travel Programme sponsored by Coach and Bus Week with Group Travel World

• Winner, Gold Award: Innovation and occupancy, Lucketts Travel
• Winner, Silver Award: Britain & Europe by Coach 2018, Crusader Holidays
• Winner, Bronze Award: Enjoy Britain, National Holidays
• Finalist: Day Breaks & Holidays, Bayliss Executive Travel
• Finalist: Bugler Day Trips by Coach, Bugler Coaches
• Finalist: UK travel programme, Gardiners NMC
• Finalist: UK & Continental Holidays, Kirbys Coaches
• Finalist: UK Holidays & Day Excursions, Woods Travel

European Coach Travel Programme sponsored by Eurotunnel

• Winner, Gold Award: Innovation and occupancy, Lucketts Travel
• Winner, Silver Award: Europe by Coach 2018, Crusader Holidays
• Winner, Bronze Award: UK & Continental Holidays, Kirbys Coaches
• Specially Commended: Holidays Brochure, Bayliss Executive Travel

Innovation Award

• Winner, Gold Award: Coach Manager Online Portal, Distinctive Systems
• Winner, Silver Award: Contactless Payments, Scottish Citylink Coaches
• Winner, Bronze Award: Luxuria, Leger Holidays

Making Coaches a Better Choice sponsored by Sn-ap

• Winner, Gold Award: Development of the Caetano Levante III, National Express
• Winner, Silver Award: Express City Connect, Stagecoach East Scotland
• Winner, Bronze Award: A Brief Encounter with Leighton Hall, Carnforth Station Heritage Centre & Leighton Hall
• Finalist: Door-to-Door Coach Tours, Ellen Smith Tours
• Finalist: Day Excursion and Theatre Experience, Kirbys Coaches
• Finalist: Days Out: Route 2, Skills Holidays

ROSCO Award for Innovation in Road Safety

• Winner, Gold Award: Alec Horner, Minimise Your Risk
• Winner, Gold Award: Tony Wallace, Johnsons Coaches

Operating Awards

Top Express Operation

• Winner, Gold Award: Service 900 and Citylink Air, Scottish Citylink Coaches
• Winner, Silver Award: South West Falcon, Stagecoach South West
• Finalist: megabus.com, megabus.com
• Finalist: Express City Connect, Stagecoach East Scotland

Top Large Fleet Operator sponsored by Evobus

• Winner, Gold Award: National Express
• Winner, Silver Award: Lucketts Group
• Winner, Bronze Award: The Kings Ferry
• Finalist: Edwards Coaches
• Finalist: megabus.com
• Finalist: R S Tyrers
• Finalist: Shearings Holidays

Top Medium Fleet Operator sponsored by Volvo with Thomas Hardie Commercials

• Winner, Gold Award: Grey's of Ely
• Winner, Silver Award: Williams Coaches
• Winner, Bronze Award: Maynes Coaches
• Finalist: Alfa Travel
• Finalist: Pulham and Sons (Coaches)
• Finalist: York Pullman Bus Company

Top Small Fleet Operator sponsored by PSV Glass and Glazing

• Winner, Gold Award: Woods Travel
• Winner, Silver Award: Bayliss Executive Travel
• Finalist: Hythe and Waterside Coaches

UK Coach Operator of the Year

• Winner, Gold Award: National Express
• Winner, Silver Award: Grey's of Ely
• Winner, Bronze Award: Woods Travel

Awards for People

Customer Service Award

• Winner, Gold Award: Leigh Olsen, Belle Vue Manchester
• Winner, Gold Award: Kirstie Pike, Vicki Excel & Ryan Yerrell, Eastons Holidays
• Winner, Silver Award: Jacqueline Withey, Hythe and Waterside Coaches
• Winner, Silver Award: Customer Response Team, National Express
• Specially Commended: Teresa Kearns, Woods Travel
• Finalist: Debbie Jackson, Crosskeys Coaches
• Finalist: Office Staff, Ellen Smith Tours
• Finalist: Fiona Bucksey, Hythe and Waterside Coaches

Services to the Coach Industry

• Winner, Gold Award: Ian Luckett, Luckett's Travel

Support Staff Award

• Winner, Gold Award: Reece Deakins, Belle Vue Manchester
• Winner, Silver Award: Clare Petrou, Greys of Ely
• Winner, Bronze Award: Eastons Support Team - Chris Smith, Alastair Douglas & Carl Sturman, Eastons Holidays
• Finalist: Daniel Almond, R S Tyrers
• Finalist: Charlotte Woolley and Hayley Hicks, Skills Holidays

Top UK Coach Driver

• Winner, Gold Award: Mark Breslin, Maynes Coaches
• Winner, Silver Award: Robert Gill, Belle Vue Manchester
• Winner, Bronze Award: Shaun Raven, Alfa Coaches
• Finalist: Neil Swan, Crosskeys Coaches
• Finalist: Justin Roberts, Crosskeys Coaches

Unsung Heroes sponsored by Backhouse Jones

• Winner, Gold Award: Jim Orr, Scottish Citylink Coaches
• Winner, Silver Award: George Docherty, Belle Vue Manchester
• Winner, Bronze Award: Merlyn Bryan and Ann Colley, National Express

Young Coach Industry Professional

• Winner, Gold Award: Peter Knight, Scottish Citylink Coaches